Frequently Asked Questions

How We Verify Your Rent

  • It does not matter how you pay your rentCash, check, electronic transfer, money order, etc.
  • We will use your name and birthdate to get your Social Security NumberIf we need more information, we will request documentation via a secure link
  • We will confirm your address history with the US Postal ServiceWe may be limited to how much history we can report if unverifiable
  • Rental verification will take 5 minutes to complete!We will confirm your leasing details and payment history with the property owner or management company
  • Results will be visible within 3-5 days of the verificationWe will report these to TransUnion and Equifax, backdated to your move-in date
  • You're covered by our 90-Day Money Back GuaranteeWe want to ensure you are satisfied with Rental Kharma's service

CPN's Are Illegal

We will not report to "credit privacy numbers"
  • CPNs are a SCAM, and you are the victim
  • CPN's are fraudulently created Social Security Numbers
  • CPN use is a felony and punishable by law
  • Attempting to use a CPN will result in account cancellation without a refund
  • If you are using a CPN, discontinue use immediately

Credit Score Impact

I'm A Landlord

  • We report the rent under Rental Kharma to keep your information private
  • No personal, income or tax data is reported for the landlord
  • The verification will take about 5 minutes
  • Monthly verifications can be completed by email or text message
  • Improve tenant payment habits and retain quality tenants

How to Find Rental Kharma

  • Open your preferred credit monitoring serviceWe recommend Credit Karma because it updates daily with the most current credit score models
  • Select either your TransUnion or Equifax reportWe report your rent to both of these credit bureaus!
  • Under Credit Factors, select "Credit Age"This will show a list of your open accounts and their age
  • Find RK/Residence or Rental Kharma in your account listTransUnion will show us as "RK/Residence" and Equifax shows "Rental Kharma"
  • The account age will be how long you have been at that rental propertyWe set your move-in date as the open date for the account
  • Your balance will show as $0The account open date will be your move-in date, and $0 shows that the rent is paid.

Reset App Password

  • The app and the member portal are two separate systemsSince they are different sites, you may have different passwords for each
  • Open the App on your phone
  • Select "Log In"
  • Click the "Forgot Password" link
  • Enter your email address and select "Reset Password"
  • Follow the instructions in your email to reset your password

Still Have Questions?

Call us Monday through Friday 8AM-6PM CST!